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Gallery

To submit a request, head over to our custom orders page or email us at [email protected]. We’d love to create something special for you!

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submit an order

*Design fees are one-time only, and won’t be added to each item if you're ordering multiples with the same design*Orders of 10+ with the same design get 10% off! For qualifying orders use the code SAVE10 at checkout.

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CUSTOM ORDER PROCESS

STEP 1
CHOOSE YOUR MUG

STEP 2
PICK A DESIGN PACKAGE

TEXT ONLY

HANDLE CORNER .................................................$35
ONE SIDED ...........................................................$45
TWO SIDED ..........................................................$55
FULL WRAP ................... ......................................$65

ALREADY HAVE A DESIGN?

You’ve already have a finished design that you own, or have explicit permission to use. File must be high resolution, and black and white only (no grayscale).

ONE SIDED ...........................................................$45
TWO SIDED ..........................................................$55
FULL WRAP ...................... ...................................$65

HAVE A DESIGN THAT NEEDS SOME WORK?

You’ve got a design that’s mostly done, but needs some refining. We’ll get it
perfected and ready to engrave.

ONE SIDED ...........................................................$50
TWO SIDED ..........................................................$60
FULL WRAP ...................... ...................................$70

WANT A DESIGN FROM SCRATCH?

You want a fully customized design, starting from the ground up.
We’ll collaborate on a new design to help bring your idea to life!

ONE SIDED ...........................................................$60
TWO SIDED ..........................................................$85
FULL WRAP .................... ...................................$110

STEP 3
PICK AN ENGRAVING STYLE

*Note: Design fees are one-time only, and won’t be added to each item if you're ordering multiples with the same design.

STEP 4
SEND US YOUR ORDER

When you're ready, head over to our order page to submit your order. There, you will also be able to provide additional notes, and upload any relevant files that will help us create your mug (engraving-ready files, reference photos, handle facing left or right when applicable, etc.).Once we've received your order, we’ll review it and get back to you within 1–2 business days to confirm the details and outline the next steps.

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FAQ'S

Shipping

Domestic vs. international shipping

We currently ship within the U.S. via USPS, UPS AND Fed-Ex. We charge a flat shipping fee of $5.99 for all orders, and tracking is included with every order.

Estimated delivery times

Standard shipping typically takes 3–7 business days. You'll receive a tracking number once your order ships.

Returns & Refunds

Do you accept returns?

We accept returns on non-customized products within 30 days of delivery. If your item arrives damaged, or you change your mind, you’ll receive a full refund (minus original shipping) once the item is returned.For returns that are not due to damage or defects, a $5.99 return shipping fee will be deducted from your refund.To start a return, please email us at [email protected] with your order number and reason for return.

What if my item arrives damaged?

If your item arrives damaged or there’s an issue with your order, please contact us within 30 days for a full refund or replacement.

Custom or personalized items

Because each item is made to order, we do not accept returns.

PAYMENTS

Accepted payment methods

Once you've emailed us your order and we've confirmed the details, we’ll send you an invoice with a secure payment request.We accept payment via:-PayPal-Venmo-All major credit and debit cards (processed securely through PayPal – no account required)If you prefer a different payment method, feel free to let us know and we’ll do our best to accommodate you.

Sales tax

Sales tax is applied where required by state law.

PRODUCTION TIME

IN STOCK ITEMS VS. CUSTOM ORDERS

In-stock, non-customized items ship within 1–3 business days. Custom designs typically take 1–7 days to produce and ship, depending on the complexity. If additional time is needed, we’ll keep you informed every step of the way.

CUSTOM ORDERS

How to place one

To place a custom order, head to our Custom Orders page and follow the steps listed. Once you're ready, email your request to [email protected] with your design idea, quantity, and any reference images or notes you’d like us to consider.

Design process explained

Once we receive your custom order request, we’ll review your ideas and follow up within 1–2 business days to confirm details. From there:1. We’ll create an initial design mockup based on your vision.2. You’ll have a chance to review it and request two rounds of revisions (included in the design fee).3. Once approved, we’ll move forward with engraving and production.You’ll be kept in the loop throughout the process to ensure the final piece aligns with your vision.

Design Requirements for Custom Artwork

If you’re providing your own logo or artwork for engraving, please make sure it meets the following guidelines:-File Type: High-resolution PNG with a transparent background or a vector file (such as SVG, AI, or EPS).-Color: Black and white only (no grayscale or color). The black areas will be engraved, and white will remain untouched.-Quality: Artwork must be high-resolution (300 DPI or higher) to ensure clean, detailed engraving.-Simplicity: Fine details or extremely thin lines may not engrave well—bold, clean designs work best.-Ownership: You must own the rights to the design or have explicit permission to use it for commercial purposes.If you're unsure whether your file is suitable, please reach out and we can review it.

WHAT COLORS CAN I GET ENGRAVED?

We offer three engraving styles: dark brown, light brown, natural, and white. Color availability depends on the mug style and color.

Design Fee

Custom designs include a one-time design fee, which covers the time it takes to prepare and finalize your artwork for engraving. This fee is only charged once per design, not per item, in the event you’re ordering multiples.

CARE INSTRUCTIONS

Microwave/dishwasher safe?

All of our mugs are dishwasher and microwave safe unless otherwise noted.

Will the engraving fade over time?

No. Laser engraving creates a permanent design that won’t wash off or fade.

BULK OR WHOLESALE ORDERS

Discount options

We offer a 10% discount orders on orders of 8 or more mugs with the same design! This applies to both custom and non-custom items.For larger quantities or wholesale inquiries, feel free to email us at [email protected] — we’re happy to discuss additional options.

Lead times

For most orders, our typical production time is:In-stock, non-custom mugs: 1–3 business days.Custom designs: 1–10 days, depending on complexity and order size.Larger or bulk orders may require additional time — we’ll provide a timeline when confirming your order and keep you updated throughout the process.

GIFTING

Can I add a gift message?

Absolutely. Just let us know at checkout or via email if you'd like to include a gift message — we never include prices in the package.

How Can I Order Stationery, Stickers, or Other Art Goods?

You can place an order by emailing us directly with what you're looking for, or browse our current offerings on our Etsy shop and order there.

PRIVACY POLICY

To view our full privacy policy, click the link below:

• Privacy Policy

CONTACT INFO

sTILL HAVE QUESTIONS?

Send us an email at [email protected] and we’ll get back to you within 1–2 business days.

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PRIVACY POLICY

EFFECTIVE DATE: MAY 25TH, 2025

At Pacific Print Company, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

What We Collect

We may collect the following information when you contact us or place an order:-Name-Email address-Shipping address-Order details-Payment information (processed securely via third-party platforms like Etsy or PayPal)

How We Use Your Information

We use your information to:-Process and fulfill orders-Communicate with you about your purchase or custom order-Improve our services and customer experience-Send occasional updates or promotional content (only if you opt in)

How We Protect Your Information

We take reasonable steps to protect your data. Payment information is never stored on our servers and is handled through secure, third-party payment processors.

Third-Party Services

We may use trusted third-party services (like Etsy, PayPal, Stripe, or email services) to help operate our business. These services have their own privacy policies, which we encourage you to review.

Your Rights

You have the right to access, correct, or delete your personal information. If you’d like to do so, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new effective date.

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Contact

Have a question or custom idea? We’d love to hear from you. Just fill out the form below and we’ll get back to you soon!